GENERAL TERMS & CONDITIONS Project Mood ("us", "we", or "our") owns and operates the Project Mood website and related services (the "Service").

DEFINITIONS In these Terms:

ACL means the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010 (Cth) and its associated Regulations as amended;

Consumer is as defined in the ACL; Goods means any goods supplied by Project Mood to you; Project Mood means the entity operating under ABN 81 309 932 541; In Writing means delivered to staff on our premises in person or by mail, or sent to our email; Services means any services provided by Project Mood to you; Terms means these Terms and Conditions; and You means you, the person acquiring goods or services from Project Mood.

IMPORTANT INFORMATION The instruction offered by Project Mood is limited to that of Reformer Pilates, Strength & Conditioning classes, and bathhouse services. I understand that these activities can involve intense physical activity.

I acknowledge that there are risks associated with participation in the activities and programs offered by Project Mood, and I freely accept these risks.

I am not aware of any medical condition that would affect my ability to participate in the activities and programs offered by Project Mood. If I have any concerns about my medical condition, I will consult with my physician before participating in the activities and programs offered by Project Mood.

I acknowledge that I will inform the instructor if I am pregnant before participating in any Project Mood class.

Project Mood does not take any responsibility for personal items brought into or left at its premises.

Memberships and class passes are not refundable or transferable unless otherwise agreed by Project Mood in writing.

CLASS BOOKING & CANCELLATION POLICY To ensure you can attend your preferred classes, you must pre-book using the online booking system available on our website or mobile app (collectively known as the "Online Booking System"). This is required to make sure we have enough space available for each class. Otherwise, you may attend the studio prior to the scheduled start time for any class and join that class subject to availability and space at the sole discretion of the instructor.

Classes can be booked up to 7 days in advance via our Online Booking System.

Payment must be made at the time of booking. To book into a class, you must either have an active membership or class package or make a payment at the time of booking.

If you have booked into a class and wish to cancel your attendance, you must withdraw from the class through the Online Booking System. In order to cancel your attendance without penalty, you must remove yourself from the class using our Online Booking System up to 6 hours prior to the scheduled commencement time for the class ("Early Cancellation Window").

Please arrive, check in, and be ready to join the class at least 5 minutes before the start time. If you arrive after the class has started, you will not be allowed into the class. If you are running late due to unforeseen circumstances, please email us at hello@projectmood.com.au.

We will not accept cancellations by phone, email, or any other method other than by using the Online Booking System.

Our class sizes are small and often waitlisted, therefore we need to be very strict on our cancellation policy. If you need to cancel a class, the following cancellation fee structure will apply:

Early cancel ($0): If you can no longer make your class, cancel your booking at least 6 hours before the class start time. You won’t forfeit the session or pay a fee. Late cancel ($15): Change of plans? If you cancel within 6 hours of the class start time, you will forfeit the session and may be charged a one-off cancellation fee of $15. No-show ($20): If you don’t cancel your class prior to the class start time and do not attend, you will forfeit your session and will be charged a one-off cancellation fee of $20.

LIABILITY WARNING UNDER THE AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012

Under the Australian Consumer Law (Victoria), several statutory guarantees apply to the supply of certain goods and services. These guarantees mean that Project Mood is required to ensure that the recreational services it supplies to you: — are rendered with due care and skill; and — are reasonably fit for any purpose which you, either expressly or by implication, make known to us; and — might reasonably be expected to achieve any result you have made known to us.

Under section 22 of the Australian Consumer Law and Fair Trading Act 2012, Project Mood is entitled to ask you to agree that these statutory guarantees do not apply to you. If you sign this form, you will be agreeing that your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 if you are killed or injured because the services provided were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in this form. NOTE: The change to your rights, as set out in this form, does not apply if your death or injury is due to gross negligence on the part of Project Mood. “Gross” negligence, in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012.

You accept that your use of the facilities provided by Project Mood is at your own risk and you acknowledge that the use of the facilities may involve risk or injury whether caused by you or another party. By accepting these Terms and Conditions, you agree that Project Mood will not be liable for any personal injury suffered on or off our premises, or from using our facilities or equipment, unless due to the gross negligence of Project Mood.

Except as the Terms or the ACL specifically states, or as contained in any express warranty provided in relation to the goods or services, these Terms do not include by implication any other term, condition or warranty in respect of the quality, merchantability, acceptability, fitness for purpose, condition, description, assembly, manufacture, design or performance of the goods or services or any contractual remedy for their failure.

Project Mood staff are not health practitioners. You should obtain your own medical advice prior to participating in services where appropriate.

PRICING All prices quoted for goods and services include GST, unless otherwise specified.

Project Mood may, from time to time at its absolute discretion, vary its prices based on, amongst other things, any change in the cost of providing these goods and services to you, by providing prior written notice. Any changes to the prices will take effect from the date specified in the notice.

If the class you’d like to attend is fully booked, we recommend joining the waitlist. Due to our 6-hour early cancellation window, there typically are changes to class attendance and places may become available. Should a place open up for you, you will be added into the class. If you cannot make the class, please contact us to cancel as soon as you can, we’ll honour the cancel free of charges providing it’s done before the class start time.

If you place yourself on the waitlist and then later realise you’re unable to attend that particular class, we encourage you to remove yourself from the waitlist. This avoids you being placed in the class if a spot becomes available, and potentially forfeiting your session and being charged a ‘no-show’ or ‘late cancel’ fee. You will not be added to the class list within the 6-hour time frame before class.

Memberships are billed each 7 days. 2 x sessions per week—classes do not rollover. 12-week commitment.